Refund policy
Refund & Return Policy
At Maison Kickz, we take pride in offering luxury and exclusive sneakers. Please read our return and refund policy carefully before making a purchase.
Returns We accept returns within 14 days of delivery. To be eligible for a return, items must be:
- Unworn and in original condition
- In the original box with all tags attached
- Accompanied by proof of purchase
Final Sale Items All limited edition and exclusive styles are final sale and cannot be returned or exchanged.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Exchanges We do not offer direct exchanges. If you need a different size or style, please return your item and place a new order.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery at [your email address] so we can make it right.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.